I received a comment in my previous post which directed me to a couple of comments posted on Burrp. The person who had posted the comment on my blog was kind enough to say what he / she thought about us.
I realised a few things today… no matter how many people tell you that you have a good product. No matter how many times you have heard the words…man you guys rock or well just about anything that people say that cheers you up. It’s always from the people who have had high expectations and have been disappointed that comes, what can possibly do the most damage.
I was told by a family member when we started up, to pin up the comments we receive on the function board on display as one enters the restaurant. What we did was to display then the good and the bad comments we received. Of the many comments we had received we had good and great reviews, we also got a few comments that trashed us. To display the ‘bad’ ones on the function board as a friend remarked ” needed a lot of courage”. Maybe he was right, maybe we needed a lot of courage to display something that trashes us for what we believed in doing.
I guess the idea is to be open…with the things that we do…we like feedback…we genuinely appreciate it when people say good things about us and we equally appreciate it when someone has something to say that we need to know…that may not be nice to hear. We understand that its very difficult to please everyone…but we sure like to learn from you and adapt.
So the next time you have some not so nice words to say just remember… we are willing to listen… and maybe the next time you say nice things to us don’t be surprised when we ask you to email us those words.
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Seth Godin – India Trip Soon?
April 30, 2007 at 9:36 am · Filed under comments
Seth Godin the best selling author of Business books ( Permission Marketing , The Dip) creator of Squidoo and of numerous Public lectures may possibly be visiting India soon.
Andy wickett, the former lead singer for the popular band Duran Duran is now in India and is working on a few animation projects in Chennai, when he arrived a few weeks ago had exclaimed when he got off his flight… ” What’s going on here?”
Thats precisely the sentiment voiced by most tourists who visit this country and are thrown straight into the cauldron of chaos on their first visits. Quoting Sudhakar Muthyala… (watch this space for the link to his blog coming soon)…who recently told me “Far from the orderliness of The Americas and Europe where every thing is ‘proper and boring’… imagine standing in a queue for almost everything, wearing your business suits for work…the randomness and madness on the streets and possibly about everywhere in the cities in India is what makes it so different and surprising…imagine a cow crossing the streets in India as you walk by…or the painted vehicles the colours the smell…you would never find these in America or Europe…”
The consulate in American may therefore, inadvertently of course, have been preparing you for the culture shock thats in store for you… which am sure you would thoroughly enjoy… We look forward to yor visit…Mr. Godin…Bangalore on your itinerary???
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